Customer Service Manager

Passionate people create exceptional things. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future.  We believe that people make it happen, and with us, you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. 

Learn more about our culture and people here by clicking here:   https://ias.ac/henrob-jobs

Learn more about who we are and what we do here:   

 A Workplace for Everyone | Atlas Copco North America - YouTube

Atlas Copco IAS | SPR Joint Development - YouTube

Your Role

JOB SUMMARY:

The Customer Service Manager is responsible for providing guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications, CUMES management, ERP management and other relevant responsibilities in New Hudson, MI. You will report to the Production Manager.

ESSENTIAL DUTIES:

ESSENTIAL DUTIES

• Provide leadership and support to the Customer Service team.  Ensuring 100% accuracy in transactions and complete customer satisfaction with the service ordering and delivery processes.
• Develop overall training processes to ensure consistency in operating.
• Determine gaps in processes and work with the team to ensure that they are closed.
• Regularly monitor transactions to ensure accuracy and compliance with approved processes.
• Process and review customer orders using both Syspro and Cadacus.
• Collaborate with Production, IT, Sales, APQP Engineer and Project Management to ensure customer demands are being met and that all important data is collected to begin the business process with a new customer.
• Work with Finance department to confirm accurate pricing and the completion of daily invoicing.
• Follow up on customer inquiries regarding service order status, pricing, delivery, etc.
• Must have flexibility to work hours as required to support the customer.  Off-Site support during off hours as needed. 
• Participate in customer communication and visits.
• Lead the customer service department.
  • Perform employee appraisals
    • Create required development plans
    • Monitor performance
• Other duties as assigned.

 
To succeed, you will need  

REQUIRED SKILLS AND KNOWLEDGE: 

• Preferred 3-5 years of direct customer service experience – preferably in automotive industry
• Prior experience in a leadership role
• Minimum of 3 years ERP system experience
• Minimum of 3 years EDI experience
• Working knowledge in Covisint: Ford Application Knowledge
• Working knowledge in EV portals
• Self-motivated and driven to achieve targets
• High School Diploma required

#UUM

In return, we offer you

We offer a family-friendly and collaborative work environment, competitive and comprehensive pay and benefits packages, including choices in medical/dental/vision, life insurance, wellness programs, vacation and paid holidays, and an outstanding 401k with company match.

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City
New Hudson

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.