Aftermarket Customer Support Representative
Durand, MI 
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Posted 19 days ago
Job Description

Job ID: 36109

Location: US-MI Durand HR

Department: Customer and Product Support

The Aftermarket Customer Support position is responsible for providing aftermarket support for company products by utilizing knowledge of product line equipment to assist dealers in securing a greater share of replacement parts in the market/territory. This position will advise dealers on the availability of conversion parts and assist dealer and/or customer to solve problems associated with replacement parts.The position will also be providing aftermarket support for company products by utilizing knowledge of product line equipment to assist dealers in securing a greater share of replacement parts in the territory. You will advise dealers on the availability of conversion parts and assist dealer and/or customer to solve problems associated with replacement parts.

Responsibilities:

  • Prepares quotations, processes and expedites order through distributors and to direct end-users
  • Expedite open parts orders and manage backlog
  • Work with other internal departments to correct parts manuals, prints, inventory and pricing
  • Support historical information by maintaining records on distributors and products that are at the fingertips of all aftermarket team members
  • Provides distributors with information on parts usage and trends
  • Understand Export Compliance Regulations for international Shipments
  • Provide back-up support for inside parts team when needed
  • Price and Maintain intercompany Price Lists by Country
  • Understands competitor products and pricing to identify sales opportunities
  • Work cross functionally with all Terex MPS team members including buyers /planners/engineering to ensure customer satisfaction
  • Participates in creation and implantation of distributor score card and review process
  • Develop and maintain recommended parts list for equipment based in distributor's area of responsibility
  • Assist with special projects as directed by Manager


Basic Qualifications:

  • 2+ years of customer service experience
  • High School Diploma or GED

Preferred Qualifications:

  • Associates degree
  • Heavy equipment experience
  • Computer skills: Word, Excel, Outlook & Power Point
  • Understanding and Reading Parts Manuals
  • Understanding and Reading Prints
  • Oracle experience
  • Possess strong communication and customer service skills
  • Possess a strong team concept

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Location: US-MI Durand HR

Department:Customer and Product Support

Job ID: 36109

Terex Overview:

At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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