You will be accountable for sales of Robotics Customer Service front end, Robotics & Discrete Automation Service & Digital Platform in Auburn Hills, Michigan, driving sales volumes and margins. You will be responsible to provide technical, order and payment related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

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Director Of Customer Service Sales

• Core responsibilities: Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management and other internal and/or external teams
• Recommends appropriate solution for customer requests and coordinates with the related teams to ensure end to end handling of the request (example, production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts
• Ensures a positive customer experience throughout the entire process
• Prepares and analyzes regular statistics (example, forecast) using available tools and collecting additional relevant information
• Tracks regular sales performance against the target and shares insights with the management
• License to operate/Core values: Demonstrates ABB's core values and group safety and integrity standards and acts accordingly
• Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies and processes in their assigned area
• Ensures adherence to all relevant internal and statutory regulations and policies
• Ensures integrity and compliance with ABB values and ethics in all activities
• Demonstrates an understanding of Health, Safety and Environment (HSE) terms, concept application, reporting and risks
• Collaboration/Leadership: Coordinates with After-Sales Service and/or Spare Parts teams to resolve customer issues
• Maintains constant communication with customers and internal functions, proactively and provides them with the relevant information to ensure customer satisfaction
• Acts as a point of escalation for technical issues reported by customers

• High school diploma and minimum 2 years experience in customer/sales/orders support Or Bachelor's degree and minimum experience required
• Portfolio Management
• Business Strategy
• Market Intelligence
• Go to market Strategy
• Customer Experience Success
• Regulation & Legal Compliance
• Pricing Excellence
• Budget & Performance Targets
• Account Management
• Business Development & Adoption
• Sales Enablement
• General Sales Practices
• Solution/Application Sales Engineering
• Channel Sales
• Contract & Risk Management
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.