Job Description

General Purpose of Job:

Assist patients, physicians, customers and caregivers in an accurate, organized manner. Serves as the initial contact with patients arriving for Imaging Services.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Greet patients and obtain pertinent patient demographic/insurance information for registration to process orders for patient exams.
• Respond to inquiries concerning the activities and operation of department by referring to established policies and procedures.
• Answer all incoming phone calls.
• Copy films from PACS for referring physicians and patient pick up.
• Provide support and assistance to the Radiologists to streamline workflow in an electronic environment that facilitates rapid turnaround of interpretation results.
• Operate various standard office equipment such as photocopier, fax, computer and tube system. Use of computer/specified computer programs, to obtain department reports.
• Fix patient files in PACS System (demographics with correct images).
• Distribute and call radiology preliminary results to ED, Critical Care and Nursing Units and referring physicians.
• Assist with the completion of studies on the Incomplete Worklist, by checking in patient's study, correcting demographic errors and coordinating physician interpretation of study.
• Obtain patient information, lab results, prior images for Radiologist review prior to scheduling biopsy procedures.
• Schedule MRI exams ordered for inpatients
• Assisting technologists with various duties such as transporting and moving patients and identifying images for processing.
• Responsible to Ultrasound, Okemos, Sparrow Health Center Lansing and Mammography duties as assigned for relief during vacations, sick calls, etc.

Job Requirements

General Requirements	* None
Work Experience	* Knowledge of medical terminology as would normally be obtained through successful completion of a medical terminology course.
Education	* High School Diploma or GED
Specialized Knowledge and Skills	* Adept with customer service. * Ability to work at multiple locations. * Effective communication skills to interact with diverse populations. * Ability to perform duties in stressful situations. * Demonstrates ability to use a keyboard, with data entry alpha numeric testing required with a passing score of 7,000 KPH.