Job Overview: Create and maintain a customer-driven hotel with a customer-keeping vision that inspires the hotel employees to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with the hotel's revenue-driven culture.

Responsibilities and Duties:

• Perform administrative duties including writing and reviewing various reports (occupancy, revenue, audit packets, deposits, yield management, end of the month reporting, capital planning, accounts payable, accounts receivable, and payroll); make judgments and implement changes to maximize profits; supervise the develop of and revision to budgets and forecasts.
• Interview, hire, supervise and counsel department managers in the efficient operation of their respective area(s).
• Meet with, develop and delegate improvement plans for operation and review performance of management team.
• Monitor hotel staff to ensure all procedures are being adhered to as established by management.
• As necessary, step into operating department and delegate or physically participate in duties essential to expediting the resolution of problems and delays most effectively.
• Field guest complaints, conducting research to develop the most effective solutions.
• Listen and extend assistance in order to resolve problems.
• Physically tour and visually inspect property on a daily basis.
• Monitor cost control, property condition, cleanliness and quality of produce and service throughout hotel.
• Greet and maintain rapport with employees and customers.
• Participate in community affairs and maintain positive public image. Meet with potential and current clients and promote hotel.
• Travel to attend corporate meetings, sales trips and serve on committees such as Safety Committee.
• Monitor and appraise the performance of subordinate staff on a timely basis.
• Supervises and directs the financial activities of the hotel, safeguards the assets, and prepares all financial reports in accordance with Generally Accepted Accounting Principles.

Other related functions:

• Monitor hotel's safety program.
• Report to management overall performance of property and accomplishments within the operation.
• Handle security dispatch/guest hotline calls as required in order to accommodate guests in a timely manner.
• Conduct room inspections to ensure standard compliance.
• Order guest supplies.
• Make room rate adjustments.
• Make sales calls.
• Conduct inventory.
• Performs other related duties as assigned.

Qualifications:

Education: Graduation from an accredited college or university with a bachelor's degree in hospitality
management or a related degree supplemented by three to five years of experience in the hospitality
industry of which two years includes supervisory experience or an equivalent combination of
training and experience.
Experience: At least 5 years of Director of Operations or equivalent experience preferred.

Other: Additional language ability preferred.

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)