Position Summary: The Shelter Coordinator will ensure the smooth functioning of the overnight shelter by scheduling and supervising shelter staff, managing shelter clients, and providing on-call support for unforeseen circumstances.

Essential Responsibilities:

• Schedule and supervise shelter staff
• Maintain records and statistics for shelter
• Provide case management for shelter clients
• Work with supervisor to ensure proper reporting to funding agencies
• Work with partner agencies, volunteers and staff to ensure quality service and a safe environment for clients
• Represent The Salvation Army at community activities, events and training
• Fill in, or find alternatives, for staff that may not be available (including overnight shifts)
• Arrange transportation for clients needing medical care
• Facilitate referrals to area social service agencies
• Use de-escalation techniques as needed
• Support clients to maintain stable housing
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High school diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• College degree in a related field (preferred)
• Experience working with low income or homeless individuals
• One year supervisory experience required

Skills, Knowledge & Abilities:

• Maintain client confidentiality
• Learn and adhere to The Salvation Army Social Services Code of Ethics
• Adhere to professional codes of ethics as they apply to professional licensing
• Understand and adhere to professional boundaries within and outside of the organization
• Maintain client confidentiality and obtain appropriate releases of information
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
• Complete Caseworker Certification Program within 120 days of hire

Computer Skills:

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Willingness to learn new software as needed

Certificates and Licenses:

• Complete Safe From Harm training, and keep current as needed
• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)