Position: Customer Service/Inside Sales Representative

Fantapak, an Inteplast Group Company, is a 36-year-old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters. This position works in the office full time.

Position Objective:

This position reports to the Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues.

Duties:

• Develop and maintain strong business relationships with customers and sales reps
• Process and confirm stock and custom purchase orders
• Communicate with customers and sales reps via phone and e-mail
• Proactively resolve customer concerns
• Participate in team and company meetings
• Manage customer expectations by communicating realistic information regarding lead times
• File freight claims for damages/shortages
• Enter stock and custom customer orders into AS400
• Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval
• Provide customer provided labels, BOLs or other shipping documents to the warehouse
• Track shipments and provide PODs (Proofs of Delivery) as needed
• Issue RMAs (Return Merchandise Authorizations) through internal Workflow System
• Process credit memos through internal Workflow System
• Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)
• Manage and expedite backorders, offering substitute items when necessary
• Promote new products to customers
• Take on new projects and accounts as needed
• Ability to multitask and work on multiple projects at once
• Review incoming container lists and update necessary information on sales orders

Experience Requirements:

• Minimum 2 years Customer Service, Sales or Marketing experience

Skills/Qualifications:

• Proven ability to manage multiple relationships well
• Excellent verbal, written and listening communication skills
• Energy, enthusiasm, strong work ethic, excellent attendance
• Adapt quickly to evolving priorities; fast paced environment
• Proficiency in Microsoft applications
• Ability to learn new technologies quickly

Benefits:

• Medical
• Dental
• Life Insurance
• 401K
• Paid Time Off / Vacation
• Competitive Pay