Do you like using your IT skills to solve complex problems in a highly collaborative environment? Join the UFP Industries' IT team where you will be integral to the continuous improvement of our company.

Job Summary

UFP Industries is seeking a Mobile Support Technician to add to our Infrastructure computing team. This position will primarily be responsible for supporting our mobile computing environment, working through remote issues, monitoring a ticket queue to manage incidents, and performing end-user support for related hardware and software. You will also collaborate with both internal and external parties to identify corporate computing needs and in resolution practices.

Works under general supervision; relies on experience and judgment to plan and accomplish goals and requires a certain degree of creativity and autonomy to perform the job.

Principal Duties and Responsibilities

• Perform on-site analysis, diagnosis, and resolution of complex mobile and other end-point issues, and implement corrective solutions, including direct support when necessary.

• Install, configure, test, maintain, monitor, and troubleshoot end-user mobile devices.

• Construct, install, and test customized configurations based on various platforms and operating systems.

• Collaborate with internal and external technology team members to ensure efficient operation of the organization's mobile computing environment.

• Where required, administer, and resolve issues with associated end-user mobile and workstation enterprise software products.

• Assist in managing and resolving support and service incidents and requests.

• Make recommendations to enhance operations and availability.

• Create and maintain IT documentation.

• Support security policies in the implementation, monitoring, and auditing of IT services, applications, and WAN/LAN infrastructure.

• Provide suggestions and feedback to fellow coworkers and management on system enhancements or process improvements.

• Coordinate appropriate resources to resolve problems in a timely fashion.

• Reports the status of projects and assignments to management on a regular basis.

• Perform other duties as assigned.

Qualifications

• Minimum 2-3 years of related experience required.

• Experience with SCCM/Intune/Android/Windows OS

• Proven problem-solving and troubleshooting skills.

• Direct hardware/software troubleshooting experience.

• Working technical knowledge of current protocols, operating systems, and standards.

• Able to read and understand technical manuals, procedural documentation, and OEM guides.

• Strong understanding of network services, including Active Directory, DNS, and DHCP.

• Must be able to effectively communicate and interface with all levels of staff, from clerical to executive management.

• Must be organized, an initiative-taker and must have the ability to prioritize work.

Skills and abilities

• Proficiency in the use of the English language in reading, writing and speaking.

• Strong analytical skills in making the appropriate business and technical decisions.

• Ability to successfully interact with all organizational levels.

• Strong interpersonal, teamwork, organizational, and workload planning skills are essential for this position.

• Ability to function independently and produce results that meet standards of quality, timeliness, and acceptability.

• Ability to work effectively within a team environment with other IT groups and our business partners.

• Ability to pass a drug test.

Conduct

• Initiative-taker; works well under little supervision.

• Highly motivated and enthusiastic

• Assertive and persuasive

• Good reasoning and sound judgment

• Good people skills and a good communicator

• Strong organization skills and meticulous

• Be a collaborator and support the Company's goals.

• Conducts in a professional manner.