Job Description

General Purpose of Job:

Under general supervision of Patient Financial Services (PFS) Continuing Education Coordinator (CEC), the CEC Specialist will be responsible for assisting in the development of a formalized training and education program for Associates within the PFS Department. The CEC Specialist will support similar initiatives in the Admitting Department.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Assist in developing and maintaining a comprehensive billing and compliance training program for PFS Associates, both existing and new.
• Train new and existing Associates on accurate claims submission to all insurance carriers.
• Analyze program memorandums and provider bulletins for necessary changes in billing procedures.
• Develop and recommend to the CEC written departmental billing policy and procedures consistent with the department compliance plan and payer regulations.
• Assist in developing and maintaining a competency test for PFS Associates in order to evaluate knowledge and understanding of policies, procedures, and billing compliance.
• Attend meetings and present information to Departments within the health system as required.
• Develop and coordinate job shadowing with new PFS, Customer Services, Admitting, and Financial Counseling Associates.
• Attend monthly staff meetings and present updates with CEC as required.
• Assist in the production of the PFS Newsletter.
• Fill in, as required, for special A/R and billing projects or staff vacancies as determined by the PFS leadership

Job Requirements

General Requirements	* Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. * Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). * Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. * Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). * Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. * Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
Work Experience	* Minimum of three years of experience in related revenue cycle position.
Education	* High School Diploma or GED * Associate degree. Preferred.
Specialized Knowledge and Skills	* Knowledge of information systems and their application to the business needs of complex medical providers. * Software skills in general office products (Microsoft Office). * Detailed knowledge of various third party and governmental billing regulations. * Ability to analyze complex billing situations. * Some experience in training and education. * Excellent communication skills (written, oral, and listening) * Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job