Atlas Copco Industrial Assembly Solutions (IAS) is the global leader in industrial dispensing, self-pierce riveting, and flow drill fastening systems. Atlas Copco, IAS has many familiar brand names in the dispensing and joining industries, including SCA, K-flow, Henrob, and Scheugenpflug.

We have an unparalleled reputation in our industry and one that has increased our number of number of customer's yearly because of sales and service. We work directly with manufacturers, using technology to bring products to the market. For more information on our products, please visit our site .

Join us on our journey for a better tomorrow.

Join Atlas Copco Industrial Assembly Solutions (IAS) as a Customer Relations Representative. Your duties as a business warranty and repair representative include providing dedicated support and maintaining good relationships with customers through the timely processing of warranty and repair orders, preparation of quotations, and maintenance of accurate data in SAP. As a Customer Relations Representative, you will be in a Hybrid role, reporting to the Manager of Order Processing at our Auburn Hills location.

• Assist customers in determining which services are required and issuing RMA's for returned items.
• Order processing and invoicing of fulfilled orders based on supporting data
• Analysis of monthly and annual figures, including trends and customer base structure.
• Follow up on customer inquiries regarding repair order status, pricing, etc.
• Manage warranty process for Repair and Warranty component parts and feedback results to the Quality Department and Customers.
• Maintain records for the workload and ensure all utilization is posted in a timely manner
• Participate in the transformation of Order Processing into a functional team.
• Operational support, intercompany standardization
• Creating metrics for reporting regarding trends and customer structure.
• Maintain records of the workload and contact the Service Department for any discrepancies regarding the quality of tasks performed by assigned Service Technicians.
• Back up to other Customer Relations Representatives in different sales channels and functions
• Perform additional tasks and complete projects assigned by the manager on a needed basis.

Even if you don't meet all the points but are ready for a challenge, click on "Apply" anyway. We love your spirit!

• Experience with direct customer contact in a professional environment.
• Experience working within an international organization and adapting easily to different cultures.
• Practical experience in dealing with customers in a service-orientated focus (both internal and external)
• The ability to communicate effectively in English, both verbally and in writing, or advanced languages (German, Spanish) is a plus.
• Familiarity with SAP or equivalent ERP systems
• Assertiveness, Resilience.
• Entrepreneurial and networked thinking.
• Organized and highly structured, High social competence, Communication skills
• Good IT skills, knowledge of Microsoft Office, SAP R/3.

• High school Diploma or GED required,
• Associate or Bachelor's degree in Business Administration or related field

• Ability to work in a structured way (organized, well-planned).
• Excellent interpersonal skills.
• Ability to work individually and as part of a team
• Ability to follow set processes.
• Commitment to drive customer satisfaction.

• We believe in encouraging a learning culture where global mobility is an important enabler for growth. Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedIn Learning, e.g.), our feedback culture, the internal job portal, global project assignments, or onsite training from our academy.
• You will experience an onboarding program.
• We support you and your well-being with programs like fitness and wellness reimbursements, team events, and more.
• We offer an excellent compensation package and bonus structure and an outstanding benefits package that includes:
  • Medical/dental/vision coverage
  • Tuition reimbursement
  • Life insurance
  • Short/Long-term disability
  • Matching 401K
  • Generous paid holidays and vacation

Please copy the link or click here: , to explore our virtual room and see our product, benefits, and company culture!

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco IAS is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas Copco IAS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas Copco IAS are based on our needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas Copco IAS will not tolerate discrimination or harassment based on any of these characteristics. Atlas Copco IAS encourages applicants of all ages.