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Enterprise Payments Investigation Associate
Farmington Hills, MI
Job Description
Enterprise Payment Investigation Associate
The Enterprise Payments Investigations (EPI) Associate uses analytical skills to independently research, process and resolve investigation cases. Investigations include disputed transactions and processing errors related to various payment channels.
Position Competencies
Successful incumbents possess integrity and trust, listening skills, problem solving skills, are focused on the customer, have a drive for results and strong business acumen and are excellent at prioritizing and managing work.
Successful incumbents also are proficient with using the following area systems and applications: COLD, Hogan, PEGA, CheckVision, AIL, Trips, Exceptions/Incoming Returns, Outgoing and ANS, SQN, MyResearch, PEP+, Claims Manager, FDR, PIX2, Spectrum and MoneyNet.
Position Responsibilities:
- Performs tasks related to customer dispute resolution and balancing of transaction processing errors, with a working knowledge of research and resolution processes specific to Enterprise Payments Investigations.
- Performs analysis, troubleshoots, and resolves case types in one of the following channels: Visa, ACH, Wire, or Paper Investigations.
- Responsible for individual workload and contributing to resolution of team workload.
- Escalates more complex cases to a specialist or manager in a timely manner.
- Communicates effectively and professionally in all interactions, written and verbal, with staff, management, and customers.
- Meets all departmental deadlines, service level agreements, and Key Performance Measures (KPM).
- Demonstrates transformation behaviors and contributes to the overall good of the team/department.
Position Qualifications
- High school diploma or equivalent (GED)
- 2 years of operations experience or financial services experience
- 1 year customer service experience in a telephone and face-to-face environment
- 1 year of experience working with Microsoft Office Products (Outlook, Word and Excel)
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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