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Assistant Branch Manager - Rochester branch
Rochester, MI
Job Description
Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.
The Opportunity: Our Rochester branch is seeking a full time Assistant Branch Manager to join their team. In this role, the Assistant Branch Manager will make decisions based on in-depth knowledge of DFCU Financial policies and procedures. Assist in planning, directing and coordinating workflow of branch operations. Effectively manage employees through coaching and discipline.
What You'll Do:
- Assist Manager with all branch operations and staff supervision.
- Coach and develop branch staff to achieve sales and service performance goals.
- Ensure compliance with credit union procedures.
- Use membership data to proactively offer additional products and services to members.
- Suggest and promote creative ideas to increase sales productivity.
- Design and promote activities to increase branch profitability.
- Make exceptions to policy and procedures when necessary.
- Write and administer performance reviews.
- Effectively communicate changes in policy and procedure.
- Resolve member disputes and defuse possible conflict.
- Perform the duties of Vault Teller, as required.
- Schedule cash and platform staff for efficient branch coverage.
- Perform onboarding and training to new Tellers.
- Contribute to branch sales goals.
- Interpret and act on information in management reports.
- Maintain knowledge of credit union consumer loan policies and procedures.
- Oversee the complete loan process within the branch.
- Provide notary and medallion signature guarantee services.
- Provide membership, loan and cash services.
- Saturday hours required.
- Maintain a professional appearance following the established dress code.
What You'll Need:
- Bachelor's degree in a business-related field, preferred.
- Three years current experience in a sales position in a financial environment.
- Three years current experience supervising employees.
- Ability to function as a team leader.
- Ability to effectively coach staff and achieve performance goals.
- Exceptional analytical and problem-solving skills.
- Ability to multi-task.
- Computer literate.
- Consistent positive, cooperative, self-motivated, courteous and professional attitude.
- Ability and willingness to work in any of our branches.
- Excellent interpersonal skills, including effective verbal and written communication.
What We Offer:
- Monthly cash incentives for meeting performance goals
- Employee bonus program
- Paid lunch time
- Employee referral payouts for recruiting your friends and family
- Paid time off
- Paid holidays (~10 per year)
- 401k plan match, dollar for dollar up to 4%
- 401k additional employer contribution after one year at 5%
- Tuition reimbursement / Education assistance
- Medical, dental and vision insurance effective date of hire
- Health savings account (HSA)
- Flexible spending accounts for medical and dependent care expenses
- Wellness initiatives and reimbursements
- Pre-paid legal services plan
- Identity protection plan
- Accident supplemental plan
- Short- & long-term disability plans paid for by company
- Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child
- Pet Insurance
- Free financial planning assistance
- Numerous fun employee events throughout the year
- Volunteer and community engagement opportunities
- Discounts with local and national companies through DFCU Perks
- Service / anniversary awards
- Employee discounts for company logo wear
- Recognition and awards for outstanding team and individual performance (branch and member service center employees)
- Ongoing training opportunities
- Leadership development program
- Flexible scheduling for students
Equal Opportunity Employer / Disabled / Veterans
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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