Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Daily roles/responsibilities, as reflected in the Operational Risk program Program Ensure proper execution of the program, i.e., ensuring that risk assessments, are completed on new and existing third party suppliers and all other program activities/tasks, in accordance with policy, framework and related program documents, including challenge/due diligence tasks, and guid

Risk Partnership Knowledge Extensive knowledge of end to end processes to be able to serve as a subject matter expert for operational performance issues that arise. Responsible for more complex business areas and topics. Analysis of RCSA Collaborate with the first line business experts to create a real time RCSA to define and document business processes and new initiative

Financial Statement Spreading & Tracking Maintain statement tracking system, accurately creating spreads of financial statements to identify inconsistencies or inaccuracies. Monitor financial covenant tracking system to ensure compliance RECAP Preparation Prepare the RECAP (Record Evidencing Credit Approval Package) shell with basic attachments. Request personal credit re

Develop recommendations for product, service, channel and/or subsequent enhancements. Assist with competitive positioning and integration into sales process. Manage & evaluate performance within key financial metrics. Assist and/or lead project planning process. Form and manage project teams across department and/or Bank. Assist with implementation and delivery within agr

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Supports Third Party Risk by validating risk assessments, resolution of past due assessments, and participating in the management of supplier business reviews. Supplier Management Manage suppliers by conducting weekly/quarterly reviews, scorecard performance reviews. Maintain governance plan. Customer Service Provide customer service to Comerica employees by working on es

Supplier Management Daily management of assigned national contracts. Gather and analyze data and proactively make recommendations regarding process improvements, cost savings opportunities, etc. Monitor compliance with terms of agreement. Prepares quarterly (Performance Management KPIs, SLAs, Spend. Coordinates with Third Party Risk on analysis of selected suppliers. Othe

Setting up loans on the Commercial loan system for Balance sheet reporting and customer billing. Analyze the loan documents of various complexity levels, to identify loan terms for the new loans, renewals, payments, and rate changes; credits and debits to GL accounts, repricing's, advances, fees, DDA transactions, and other miscellaneous transactions. Independently analyz

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que