Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis. Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services. Provides leadership to team membe

Lead, define and prioritize the Marketo product backlog, feature prioritization, enhancements, configurations, and roadmap development for an outstanding digital customer experience. Lead business requirements gathering through discovery workshops, solutioning and demonstrations to drive collaboration. Act as a bridge between business and IT technical teams ensuring optim