Client Support Specialist

Company:	Thomson Reuters Company Profile \| Current Opportunities (33)
Job Location(s):	Ann Arbor
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Defense/Military/Intelligence Analysis, Management and Supervision, Project Management

Position Description

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

The Healthcare & Science business of Thomson Reuters provides intelligent information to better manager the cost and quality of healthcare and accelerate scientific research and innovation.

Assists in all aspects of data collection and improvement in the quality of client data.

Works directly with clients and internal staff to resolve problems with data submissions related to the transmission and/or processing of such data.
Works directly with clients to collect their data and assist with any questions that arise.
Reviews the Data Quality reports generated from the processing of client's data, assessing error rates and for questioning unusual findings.
Works with clients to resolve data quality issues and to obtain sign-off for database closure.
Tracks and monitors incoming data from clients using the published data submission schedules specific to client accounts.
Identifies clients who are delinquent with data submissions and contacts clients to request data.
Applies corrections to clients data by using software application.

Qualifications

HS Diploma or GED and a minimum of 1-3 years related experience
Experience with Microsoft Office products required
Strong customer service skills required
Experience working with hospital data preferred.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the fiscal year 2009 (October 1, 2008 - September 30, 2009).