Starting range: High $20's. Excellent benefits package. To view the benefits summary, go to http://www.mcc.edu/hr/pdf/Benefit_Summary-AdminSup.pdf

The Staff Assistant II - Circulation serves students, faculty, staff and members of the community at the Mott Community College Library in a transaction-intensive, high profile department. The Staff Assistant is the most constant public face of the Mott Community College Library and performs a variety of duties in the delivery of library customer service including materials circulation and basic reference information. The Staff Assistant is responsible for maintaining Horizon and Datatel accounts and is frequently focused on resolving impediments - overdue materials and other financial obligations - that may hinder a student's ability to register for classes, receive transcripts and grades, and complete college business via the Internet. The Staff Assistant actively contributes to a work environment that is dedicated to the successful operation of the library for users, including a commitment to ongoing professional development, effective communication practices, frequent review of policies and procedures, and a willingness to assist others.

Supervisory Responsibility:

No formal supervisory responsibility but, as part of the Circulation team, will assist or participate in the selection, training and monitoring of student workers to include offering input to performance evaluation and performance discussions.

Hours:

Full time, 40 hours per week/52 weeks per year. Required to work flexible hours as assigned, including some evening or weekend hours. Will be assigned weekend call-in responsibility on a regular basis.

1. Successful completion of courses in library cataloging and reference. In lieu of previously completed coursework, the appropriate, pre-determined courses must be successfully completed within one year of employment start date. (Currently, the appropriate courses, Library Technical Processes (LIB2100) and Library Resources & Services Reference (LIB2170), are offered at Oakland Community College.)
2. One year of experience delivering quality customer service in a setting that required problem solving on customer requests and the ability to exchange information and interface effectively with customers clearly and concisely.
3. Ability to appropriately use and demonstrate proficiency with standard office productivity software and tools, including intermediate level proficiency with MS Word and basic level proficiency with Excel.
4. Proficient computer keyboarding ability and experience.
5. Experience with cashiering, invoicing, and other accounting procedures, using an integrated data information system for business operations.
6. Experience with efficiently organizing, managing and retrieving large amounts of data.
7. Ability to address difficult matters with library users, calmly and fairly. Ability to serve library patrons in a consistently tactful, sensitive, and considerate manner and exhibit a strong identification with the service needs of students, faculty and other library patrons.
8. Ability to handle multiple tasks and projects simultaneously.
9. Excellent communication skills, both orally and in writing.
10. Ability to meet deadlines responsibly.
11. Ability to maintain confidentiality of highly sensitive student and patron records.
12. Ability to work under pressure in a dynamic work environment while adapting to ever changing program demands and priorities.
13. Ability to work independently and with a high level of accuracy.
14. Ability to analyze complex problems and make informed decisions with a minimum of supervision.
15. Ability to communicate and work effectively with a culturally diverse population.

• Academic library experience.
• Intermediate level proficiency with Excel.
• Familiar with SirsiDynix/Horizon.
• Familiar with Datatel.
• Accounts receivable and collections experience.

With or without accommodation, the employee in this position must be able to move about the entire library building and be in a position to assist library patrons. The employee must be able to operate and constantly use a personal computer, communicate with others in person and via telephone, and must be able to stand, remain stationary and move actively for long periods of time. The employee must be able to climb or reach overhead and handle and move heavy volumes, fully loaded book trucks, and computer equipment.

The minimum reasoning skills necessary for this position include the ability to solve problems and deal with a variety of concrete variables in situations where standardization does not exist. Ability to interpret a variety of instructions furnished in written or oral form.

• Visa sponsorship is not available.
• The College is unable to assist with travel and/or relocation expenses
• Link to Job Description: http://www.mcc.edu/hr/jobdesc/Staff_Assistant_II-Library_Circulation-Job_Description_08-2009.pdf

September 24, 2009 at 5:00 p.m. The College reserves the right to extend the application deadline or re-open the search if a sufficient pool is not established. Notice of such a decision will be indicated in the posting.

Prior to the deadline, an online employment application must be submitted along with the following attachments:

• Cover Letter
• Resume

Note: Before starting the online application process, please make sure you have all of the required electronic files ready to submit. The system will not save an incomplete application.

Mott Community College is an equal opportunity institution and does not discriminate on the basis of gender, race, color, national origin, religion, height, weight, age, marital status, disability, sexual orientation, status as a disabled veteran or Vietnam era veteran and/or any other legally protected class not heretofore mentioned, in any of its educational programs and activities, including admission and employment. The above measures, in conjunction with other related state laws and the college's policies and procedures, will assure all individuals opportunity for consideration or redress of complaints of illegal discrimination. Affirmative Action, Equal Employment Opportunity, and American Disabilities Act information may be obtained from the Office of Human Resources. If applicants have accommodation needs they may call (810) 762-5396.

The successful candidate must pass a drug screening test.