Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

Process all assigned transactional responsibilities within defined Service Level Agreement (SLA). Generate assigned reporting and monitor system activity to ensure transactional workflows are completed as prescribed. Participate in prescribed rotations of assigned responsibilities to ensure proper level of cross training is obtained. Serve as a point of escalation to eval

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Execute and drive operational excellence Perform services activities to achieve established operation, executive and client target metrics that include Monitor, create, assign, and distribute work and requests received. Conduct comprehensive analysis of Documentary Collection, Export, Import and Standby Letter of Credit transactions. Validate data on Letter of Credit appl

Develop and maintain a solid level of technical competency and an understanding of the overall business and financial services industry including knowledge of the SOX/FDICIA implications. Evaluate risks and controls and analyze root cause of issues and provide practical recommendations to achieve an appropriate control environment, including financial, operational, and te

Cybersecurity Engineering Provides extensive and complete analysis on the technical roadmaps of their respective core competency with an emphasis on the risk reduction and business enablement of their implementations. Drives the enhancement of documentation, process, and procedure to increase the completeness of Audit requirements and reduce time to respond to Audit reque

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Develop and maintain a solid level of technical competency and an understanding of the overall business and financial services industry including knowledge of the SOX/FDICIA implications. Evaluate risks and controls and analyze root cause of issues and provide practical recommendations to achieve an appropriate control environment, including financial, operational, and te

Risk and Operations Includes but is not limited to providing guidance and support concerning HRTD's risk and compliance related processes, procedures, record retention, folder management, application assignments, and risk management and responses. Participating on and consulting with multiple departments in support of Comerica's comprehensive risk programs and projects. R

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation